Terms & Conditions
Gundam Base UK Rewards programme Terms & Conditions
Effective Date: 29 June 2026
Last Updated: 29 June 2026
Welcome to Gundam Base UK Rewards, the loyalty programme operated by Bandai Namco Amusement Europe Limited. ("we," "us," or "our"). By participating in Gundam Base UK Rewards, you agree to these Terms & Conditions, which govern your membership and use of the program. Please read these terms carefully. For questions, contact us at https://www.bandai.co.uk/contact or by post at:
Bandai Namco Amusement Europe Limited
37-39 Kew Foot Rd
London TW9 2SS
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1. Definitions
- Gundam Base UK Rewards Account: The account created by a user to participate in the programme.
- Points: Loyalty currency earned through eligible activities.
- Rewards: Benefits or discounts redeemable through accumulated points.
- Member: An individual who has successfully joined Gundam Base UK Rewards.
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2. Eligibility
2.1 Eligibility Requirements
Participation is open to individuals aged 15 or older. Membership is free and limited to one account per person.
2.2 Geographical Restrictions
Gundam Base UK Rewards is available only to residents of the United Kingdom. Points and rewards can only be earned and redeemed within the UK.
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3. Membership Rules & Usage
3.1 Personal Use Only
Membership is for personal, non-commercial use only. Accounts, points, and rewards are non-transferable.
3.2 Membership Termination
Members may terminate their participation at any time. Unused points or rewards will be forfeited upon termination.
3.3 Inactive Accounts
Accounts inactive for 24 months may be closed, with any remaining points forfeited.
3.4 Program Misuse
Exploiting technical errors, submitting false claims, or engaging in fraudulent activities is strictly prohibited.
3.5 Membership Penalties
Fraudulent behaviour may result in suspension or termination of the account, with all points forfeited. Severe cases may result in legal action.
3.6 System Monitoring
We actively monitor transactions, redemptions, IP addresses, and other activities to detect and prevent fraud.
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4. Points Accrual and Usage
4.1 Earning Points
Points are earned on qualifying purchases at participating Gundam Base UK stores and events. The standard rate is 100 points per £1 spent, including taxes.
4.2 Spending Points
Points can be redeemed for rewards. Rewards cannot be combined with other offers and may expire after issuance.
4.3 Program-Specific Exclusions
Certain products, such as gift cards, taxes, and promotional items, are excluded from earning points.
4.4 Points Expiry
Points expire 24 months after your most recent qualifying purchase if they are not redeemed. Each qualifying purchase resets the expiry date for all unredeemed points in your account to 24 months from that purchase date. Notification of expiry will be sent 30 days prior.
4.5 Non-Cash Redemption
Points have no cash value and cannot be exchanged for money.
4.6 Rewards Substitution
We reserve the right to substitute rewards of equivalent value if an advertised reward becomes unavailable.
4.7 Tax Liability
Members are responsible for any applicable tax liabilities arising from earning or redeeming points.
4.8 Points Adjustment
We reserve the right to correct, reverse, or remove points that have been awarded in error, obtained through fraudulent activity, or credited due to technical issues.
4.9 Returns and Refunds
Where a purchase that generated points is subsequently refunded, returned, cancelled, or otherwise reversed, the corresponding points may be deducted from the member's account.
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5. Programme Changes & Termination
5.1 Right to Modify or Terminate
We reserve the right to modify or terminate the program at any time. Participants will be notified of significant changes.
5.2 Force Majeure
Bandai Namco Amusement Europe Limited is not liable for disruptions caused by events beyond its control, such as natural disasters or technical outages.
5.3 Effect of Programme Closure
If the programme is terminated, any unused points and rewards may expire on a date specified by us in the termination notice.
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6. Liability & Third-Party Involvement
6.1 Program Liability
Gundam Base UK Rewards is provided "as-is." Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
6.2 Third-Party Terms
Certain rewards are subject to the terms of third-party providers. Bandai Namco Amusement Europe Limited is not responsible for their performance.
6.3 No Guarantees
Points, rewards, and promotional offers are subject to availability and are not guaranteed.
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7. Customer Support & Dispute Resolution
7.1 Customer Support
For assistance with your account or questions about the program, contact us at https://www.bandai.co.uk/contact
7.2 Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Escalation processes are outlined in our support documentation.
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8. Privacy and Data Use
Participation in Gundam Base UK Rewards requires the collection and use of your personal data in line with our Privacy policy.
[Gundam Base UK Rewards Privacy Policy]
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9. Receipt Submissions
9.1 Receipt Rules
- Receipts must clearly show retailer name, items purchased, prices, total paid, and transaction date.
- Submissions must be made within 30 days of the transaction.
- Only original, unaltered receipts are accepted.
9.2 Review and Approval
Receipts failing automated checks will undergo manual review and this may take up to 14 days. Approval or rejection decisions are final.
9.3 Fraudulent Submissions
Fraudulent submissions will result in account suspension or termination. Severe cases may result in legal action.
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Contact Information
Bandai Namco Amusement Europe Limited
37-39 Kew Foot Rd
London TW9 2SS
Email: gbaseuk.inquiry@bandainamco.co.uk