Information that we collect from you
1: Information that we collect from you
When you visit, register or order products or services on bandai.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our web site as well as information about you from any messages you post to the web site and e-mails or letters you send to us.
2: Use of your information
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented when registering for My Bandai or placing an order, we may also use your information to let you know about other products and services which we offer which may be of interest to you including products similar or complementary to those you have previously ordered. We may also send you information about similar Products if you have not opted out of receiving such communications when registering or ordering. We may contact you by post [or text message ]as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
3: Disclosure of your information
The information you provide to us will be held on our computers in the UK and elsewhere and may be accessed by or given to our staff working outside the UK and third parties including other companies within our group[ some of whom may be located outside the European Economic Area] who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf In particular, we may pass your information to Bandai S.A. in France for back-up purposes. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.
Where you have consented when registering[ on the My Bandai page] or placing an order, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you including products similar or complementary to those you have previously ordered. They may contact you by post as well as by e-mail[ or text message]. If you change your mind about being contacted by these companies in the future, please let us know.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
[Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.]
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
4: Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
5: Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our site is designed for users of all ages. Personal information such as name, postal address and email address is only collected from card holders making purchases and from My Bandai registrants. Customers and My Bandai registrants must be at least 12 years old in order to receive electronic marketing communications from Bandai and at least 18 years old to request such communications from third parties selected by Bandai. No personal information is collected in respect of children browsing the site and making Wish Lists.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Customer Service Manager
Bandai UK Limited
Our website stores a number of different cookies on the computer or device that you use to access our website. Cookies are small text files used by browsers to store small bits of information about a device or computer, such as preferred settings or preferred languages.
Cookies do not take up much space (unless you have thousands of them) and cannot contain viruses or other harmful code.
The ICO has categorised all cookies into to 4 classes:
Category 1: strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
On our website we never use category 4 cookies, which are the only cookies that are likely to track your behaviour across multiple websites. The majority of our cookies are category 2 cookies, although other websites/services that we use, such as Facebook or Twitter, may store category 3 cookies on your computer when you visit our website or share content.